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|a 658.51
|b SMI
|
| 100 |
1 |
# |
|a Smith, Raplh F
|
| 245 |
0 |
0 |
|a Business process management and the balanced scorecad :
|b using processes as strategic drives /
|c Ralph F. Smith.
|
| 260 |
# |
# |
|a Hoboken, NJ:
|b John Wiley,
|c 2007.
|
| 300 |
# |
# |
|a x227p:
|b ill;
|c 24cm.
|
| 650 |
# |
0 |
|a Workflow --
|x Management
|
| 650 |
# |
0 |
|a Performance --
|x Management
|
| 650 |
# |
0 |
|a Benchmarking (Management)
|
| 650 |
# |
0 |
|a Strategic planning
|