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| LEADER |
00714cam a2200229 7i4500 |
| 001 |
0000051561 |
| 005 |
20151104090000.0 |
| 005 |
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| 003 |
##MY-KlINT |
| 020 |
# |
# |
|a 9780470260692
|
| 039 |
# |
9 |
|y 201511041659
|z VLOAD
|
| 090 |
0 |
0 |
|a 658.812
|b OWE
|
| 100 |
1 |
# |
|a Owen, Richard
|
| 245 |
0 |
0 |
|a Answering the ultimate question :
|b how net promoter can transform your business /
|c Richard Owen, Laura L.
|
| 260 |
# |
# |
|a San Francisco, CA:
|b Jossey-Bass,
|c 2009.
|
| 300 |
# |
# |
|a xiv,304;
|c 23cm.
|
| 500 |
# |
# |
|a Includes bibliographical reference and index
|
| 650 |
# |
0 |
|a Consumer satisfaction
|
| 650 |
# |
0 |
|a Customer loyalty
|
| 650 |
# |
0 |
|a Customer relations
|
| 650 |
# |
0 |
|a Success in business
|
| 700 |
0 |
# |
|a Brooks, Laura L
|