Bly, R. W. (2009). The encyclopedia of business letters, faxes and e-mail: Features hundreds of model letters, faxes and e-mails to give your business writting the attension it deserves (Rev. ed.). Career Press.
Chicago Style (17th ed.) CitationBly, Robert W. The Encyclopedia of Business Letters, Faxes and E-mail: Features Hundreds of Model Letters, Faxes and E-mails to Give Your Business Writting the Attension It Deserves. Rev. ed. Franklin Lakes, NJ: Career Press, 2009.
MLA (8th ed.) CitationBly, Robert W. The Encyclopedia of Business Letters, Faxes and E-mail: Features Hundreds of Model Letters, Faxes and E-mails to Give Your Business Writting the Attension It Deserves. Rev. ed. Career Press, 2009.
Warning: These citations may not always be 100% accurate.