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|y 201511041708
|z VLOAD
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| 090 |
0 |
0 |
|a 658.812
|b SHA
|
| 100 |
1 |
# |
|a Shaw, Colin
|
| 245 |
0 |
0 |
|a Customer experience :
|b future trends and insights /
|c Colin Shaw, Qaalfa Dibeehi and Steven Walden.
|
| 260 |
# |
# |
|a Basingtoke:
|b Palgrave Macmilan,
|c 2010.
|
| 300 |
# |
# |
|a xvii,199p:
|b ill;
|c 24cm.
|
| 500 |
# |
# |
|a Includes index
|
| 650 |
# |
0 |
|a Customer relation --
|x Management
|
| 700 |
0 |
# |
|a Dibeehi, Qaalfa
|
| 700 |
0 |
# |
|a Walden, Steven
|