APA (7th ed.) Citation

Kamin, M. (2010). 10 steps to successful customer service. ASTD Press.

Chicago Style (17th ed.) Citation

Kamin, Maxine. 10 Steps to Successful Customer Service. alexandria, Virginia: ASTD Press, 2010.

MLA (8th ed.) Citation

Kamin, Maxine. 10 Steps to Successful Customer Service. ASTD Press, 2010.

Warning: These citations may not always be 100% accurate.