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| LEADER |
00593cam a2200205 7i4500 |
| 001 |
0000052557 |
| 005 |
20151104090000.0 |
| 005 |
##20151104171100.0 |
| 003 |
##MY-KlINT |
| 020 |
# |
# |
|a 9781562865900
|
| 039 |
# |
9 |
|y 201511041711
|z VLOAD
|
| 090 |
0 |
0 |
|a 658.812
|b KAM
|
| 100 |
1 |
# |
|a Kamin, Maxine
|
| 245 |
0 |
0 |
|a 10 steps to successful customer service /
|c Maxine Kamin.
|
| 260 |
# |
# |
|a alexandria, Virginia:
|b ASTD Press,
|c 2010.
|
| 300 |
# |
# |
|a xviii,170p;
|c 23cm.
|
| 490 |
0 |
# |
|a 10 steps series
|
| 500 |
# |
# |
|a Includes bibliographical reference and index
|
| 650 |
# |
0 |
|a Customer services
|
| 650 |
# |
0 |
|a Customer relations
|