Spector, R., & McCarthy, P. (2012). The nordstrom way to customer service excellence: The handbook for become the nordstrom of your industry (2nd. ed.). Wiley.
Chicago Style (17th ed.) CitationSpector, Robert, and Patrick McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook for Become the Nordstrom of Your Industry. 2nd. ed. Hoboken: Wiley, 2012.
MLA (8th ed.) CitationSpector, Robert, and Patrick McCarthy. The Nordstrom Way to Customer Service Excellence: The Handbook for Become the Nordstrom of Your Industry. 2nd. ed. Wiley, 2012.
Warning: These citations may not always be 100% accurate.