The nordstrom way to customer service excellence : the handbook for become the nordstrom of your industry /

The nordstrom way to customer service excellence : the handbook for become the nordstrom of your industry /

Bibliographic Details
Main Author: Spector, Robert
Other Authors: McCarthy, Patrick
Format: Book
Published: Hoboken: Wiley, 2012.
Edition:2nd. ed..
Subjects:
Customer services -- > Handbook, manual etc -- > United State
Department stores -- > Management -- > United States
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245 0 0 |a The nordstrom way to customer service excellence :   |b the handbook for become the nordstrom of your industry /   |c Robert Spector, Patrick McCarthy. 
250 # # |a 2nd. ed.. 
260 # # |a Hoboken:   |b Wiley,   |c 2012. 
300 # # |a v,224p;   |c 24cm. 
500 # # |a Includes index 
650 # 0 |a Customer services --   |x Handbook, manual etc --   |z United State  
650 # 0 |a Department stores --   |x Management --   |z United States  
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