The nordstrom way to customer service excellence : the handbook for become the nordstrom of your industry /

The nordstrom way to customer service excellence : the handbook for become the nordstrom of your industry /

Bibliographic Details
Main Author: Spector, Robert
Other Authors: McCarthy, Patrick
Format: Book
Published: Hoboken: Wiley, 2012.
Edition:2nd. ed..
Subjects:
Customer services -- > Handbook, manual etc -- > United State
Department stores -- > Management -- > United States

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