Gallagher, R. S., & Roth, C. THE Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations.
Chicago Style (17th ed.) CitationGallagher, Richard S., and Carol Roth. THE Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations.
MLA (8th ed.) CitationGallagher, Richard S., and Carol Roth. THE Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations.
Warning: These citations may not always be 100% accurate.