THE Customer Service Survival Kit : What to Say to Defuse Even the Worst Customer Situations /
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| Other Authors: | |
| Format: | Book |
| Language: | English |
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| Item Description: | Includes index |
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| Physical Description: | xvi, 189 pages; 23cm. |
| Bibliography: | Bibliography: pages 179-181 |
| ISBN: | 9780814431832 |