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| 020 |
# |
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|a 9780814431832
|
| 020 |
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# |
|a 9780814431832
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| 039 |
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|a 202007201609
|b Amir
|c 202007200920
|d rozila
|y 201511041718
|z VLOAD
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# |
# |
|a IKWU
|
| 082 |
0 |
0 |
|a 658.812
|
| 090 |
0 |
0 |
|a 658.812
|b GAL
|
| 100 |
1 |
# |
|a Gallagher, Richard S
|e author
|
| 245 |
1 |
4 |
|a THE Customer Service Survival Kit :
|b What to Say to Defuse Even the Worst Customer Situations /
|c Richard S. Gallagher ; Foreword by Carol Roth.
|
| 264 |
# |
0 |
|c ♭2013
|
| 264 |
# |
0 |
|a New York
|b AMACOM AMERICAN MANAGEMENT ASSOCIATION
|c 2013
|
| 300 |
# |
# |
|a xvi, 189 pages;
|c 23cm.
|
| 336 |
# |
# |
|a text
|2 rdacontent
|
| 337 |
# |
# |
|a unmediated
|2 rdamedia
|
| 338 |
# |
# |
|a volume
|2 rdacarrier
|
| 500 |
# |
# |
|a Includes index
|
| 504 |
# |
# |
|a Bibliography: pages 179-181
|
| 583 |
# |
# |
|a LULUS
|
| 650 |
# |
0 |
|a Customer services
|
| 650 |
# |
0 |
|a Business communication
|
| 650 |
# |
0 |
|a Customer relations
|
| 700 |
0 |
# |
|a Roth, Carol
|