APA (7th ed.) Citation

BURKE, J. (1997). Creating customer connections: How to make customer service a profit center for yout company. Merrit Publishing.

Chicago Style (17th ed.) Citation

BURKE, Jack. Creating Customer Connections: How to Make Customer Service a Profit Center for Yout Company. California: Merrit Publishing, 1997.

MLA (8th ed.) Citation

BURKE, Jack. Creating Customer Connections: How to Make Customer Service a Profit Center for Yout Company. Merrit Publishing, 1997.