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|a Good service is good business :
|b 7 simple strategies for success /
|c Catherine DeVrye..
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|a 1st ed..
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|a New York:
|b Prentice Hall,
|c 1994.
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|a 166p; 23cm.
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|a Competitive edge management series.
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|a Customer service - Management.
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|e INTAN Kampus Wilayah Selatan
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