APA (7th ed.) Citation

OAKLAND, J. (1997). TQM: A pictorial guide for managers. Butterworth-Heinemann.

Chicago Style (17th ed.) Citation

OAKLAND, John. TQM: A Pictorial Guide for Managers. Oxford: Butterworth-Heinemann, 1997.

MLA (8th ed.) Citation

OAKLAND, John. TQM: A Pictorial Guide for Managers. Butterworth-Heinemann, 1997.

Warning: These citations may not always be 100% accurate.