APA (7th ed.) Citation

FRIEDMAN, N. J. (1995). Telephone skills from A to Z: The telephone Doctor pjone book. Crisp Publications.

Chicago Style (17th ed.) Citation

FRIEDMAN, Nancy J. Telephone Skills from A to Z: The Telephone Doctor Pjone Book. California: Crisp Publications, 1995.

MLA (8th ed.) Citation

FRIEDMAN, Nancy J. Telephone Skills from A to Z: The Telephone Doctor Pjone Book. Crisp Publications, 1995.