APA (7th ed.) Citation

Martin, D. M. (1996). Tough telephoning: Mastering business on the telephone. Pitman publishing.

Chicago Style (17th ed.) Citation

Martin, David M. Tough Telephoning: Mastering Business on the Telephone. London: Pitman publishing, 1996.

MLA (8th ed.) Citation

Martin, David M. Tough Telephoning: Mastering Business on the Telephone. Pitman publishing, 1996.

Warning: These citations may not always be 100% accurate.