APA (7th ed.) Citation

Martin, D. M. (1994). Dealing with demanding customers: How turn complaints into opportunities. Pitman publishing.

Chicago Style (17th ed.) Citation

Martin, David M. Dealing with Demanding Customers: How Turn Complaints into Opportunities. London: Pitman publishing, 1994.

MLA (8th ed.) Citation

Martin, David M. Dealing with Demanding Customers: How Turn Complaints into Opportunities. Pitman publishing, 1994.