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|a 658.8 MAR
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|a Martin, David M.
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| 245 |
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|a Dealing with demanding customers :
|b how turn complaints into opportunities /
|c David M. Martin..
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| 250 |
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|a 1st ed..
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| 260 |
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|a London:
|b Pitman publishing,
|c 1994.
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| 300 |
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|a 182p; 23cm.
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|a Customer services
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|e INTAN Kampus Wilayah Selatan
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