APA (7th ed.) Citation

STAMATIS, D. (1996). Total quality service: Principles, practices, and implementation. St. Lucie Press.

Chicago Style (17th ed.) Citation

STAMATIS, D.H. Total Quality Service: Principles, Practices, and Implementation. Florida: St. Lucie Press, 1996.

MLA (8th ed.) Citation

STAMATIS, D.H. Total Quality Service: Principles, Practices, and Implementation. St. Lucie Press, 1996.

Warning: These citations may not always be 100% accurate.