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|a STAMATIS, D.H.
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|a Total quality service :
|b principles, practices, and implementation /
|c D.H. Stamatis..
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| 250 |
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|a 1st ed..
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| 260 |
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|a Florida:
|b St. Lucie Press,
|c 1996.
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| 300 |
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|a 318p; 23cm.
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| 650 |
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|a Customer service-Quality control
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| 650 |
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|a Total quality management
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|c Main Non-Fiction
|e INTAN Kampus Wilayah Selatan
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|a 3000014070
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|c Main Non-Fiction
|e INTAN Kampus Wilayah Selatan
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