APA (7th ed.) Citation

Taylor, J. (1994). Successful telephone techniques: How to improve your organization's image. Kogan Page.

Chicago Style (17th ed.) Citation

Taylor, Judith. Successful Telephone Techniques: How to Improve Your Organization's Image. London: Kogan Page, 1994.

MLA (8th ed.) Citation

Taylor, Judith. Successful Telephone Techniques: How to Improve Your Organization's Image. Kogan Page, 1994.