APA (7th ed.) Citation

FARRELL, T. J. (1990). Effective telephone skills. Harcourt Brace Joranovich.

Chicago Style (17th ed.) Citation

FARRELL, Thomas J. Effective Telephone Skills. New York: Harcourt Brace Joranovich, 1990.

MLA (8th ed.) Citation

FARRELL, Thomas J. Effective Telephone Skills. Harcourt Brace Joranovich, 1990.