APA (7th ed.) Citation

(1990). Service management effectiveness: Balancing strategy , organization and human resources, operation and marketing. Jossey-Bass Pub.

Chicago Style (17th ed.) Citation

Service Management Effectiveness: Balancing Strategy , Organization and Human Resources, Operation and Marketing. San Francisso: Jossey-Bass Pub, 1990.

MLA (8th ed.) Citation

Service Management Effectiveness: Balancing Strategy , Organization and Human Resources, Operation and Marketing. Jossey-Bass Pub, 1990.

Warning: These citations may not always be 100% accurate.