APA (7th ed.) Citation

Fitzsimmons , J. A. (1994). Service management for compatitive advantage. McGraw Hill.

Chicago Style (17th ed.) Citation

Fitzsimmons , James A. Service Management for Compatitive Advantage. New York: McGraw Hill, 1994.

MLA (8th ed.) Citation

Fitzsimmons , James A. Service Management for Compatitive Advantage. McGraw Hill, 1994.

Warning: These citations may not always be 100% accurate.