Quality of service : making at really work /
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
London:
McGraw-Hill Books,
1994.
|
| Subjects: |
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| 039 | # | 9 | |y 201511041748 |z VLOAD |
| 090 | 0 | 0 | |a 658.562 EDV |
| 100 | 1 | # | |a EDVARDSON, Bo |
| 245 | 0 | 0 | |a Quality of service : |b making at really work / |c Bo Edvardsson, Bertil Thomasson, John Ovretveit. |
| 260 | # | # | |a London: |b McGraw-Hill Books, |c 1994. |
| 300 | # | # | |a 293 p; |c 23cm. |
| 650 | # | 0 | |a Customer servic -- |x Management |