APA (7th ed.) Citation

BORN, G. (1994). Process management to quality improvement: The way to design, document and re-engineer business systems. John Wiley & Sons.

Chicago Style (17th ed.) Citation

BORN, Gary. Process Management to Quality Improvement: The Way to Design, Document and Re-engineer Business Systems. Chichester: John Wiley & Sons, 1994.

MLA (8th ed.) Citation

BORN, Gary. Process Management to Quality Improvement: The Way to Design, Document and Re-engineer Business Systems. John Wiley & Sons, 1994.