APA (7th ed.) Citation

Kessler, S. (1995). Total quality services: A simplified approach to using the baldrige award criteria. Syarikat First Agency.

Chicago Style (17th ed.) Citation

Kessler, Sheila. Total Quality Services: A Simplified Approach to Using the Baldrige Award Criteria. Kuala Lumpur: Syarikat First Agency, 1995.

MLA (8th ed.) Citation

Kessler, Sheila. Total Quality Services: A Simplified Approach to Using the Baldrige Award Criteria. Syarikat First Agency, 1995.