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|a ROBERTS, Harry V.
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|a Quality is personal :
|b a foundation for total quality management /
|c Harry V. Roberts, Bernard F. Sergesketter.
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|a New York:
|b The Free Press,
|c 1993.
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|a 169 p;
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|a Total quality management
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|a Sergesketter, Bernard F.
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|c Main Non-Fiction
|e INTAN Kampus Wilayah Selatan
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