APA (7th ed.) Citation

ROSS, J. E. (1994). Total quality management: Text, cases and readings. Kogan Page.

Chicago Style (17th ed.) Citation

ROSS, Joel E. Total Quality Management: Text, Cases and Readings. London: Kogan Page, 1994.

MLA (8th ed.) Citation

ROSS, Joel E. Total Quality Management: Text, Cases and Readings. Kogan Page, 1994.