APA (7th ed.) Citation

BERGMAN, B. (1994). Quality: From customer needs to customer satisfaction. McGraw-Hill Book.

Chicago Style (17th ed.) Citation

BERGMAN, Bo. Quality: From Customer Needs to Customer Satisfaction. London: McGraw-Hill Book, 1994.

MLA (8th ed.) Citation

BERGMAN, Bo. Quality: From Customer Needs to Customer Satisfaction. McGraw-Hill Book, 1994.

Warning: These citations may not always be 100% accurate.