Customer-focused quality : what to do on monday morning /

Customer-focused quality : what to do on monday morning /

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Bibliographic Details
Main Author: Hinton, Tom
Other Authors: Schaeffer, Wini
Format: Book
Published: New Jersey: Prentice Hall, 1994.
Subjects:
Customer servic -- > Quality control
Total quality management
Description
Physical Description:273 p; 23cm.
ISBN:013189630X

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