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| LEADER |
00947cam a2200289 7i4500 |
| 001 |
0000056901 |
| 005 |
20151104090000.0 |
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##20151104175000.0 |
| 002 |
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##MY-KlINT |
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151104 00010 eng |
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|a 074941247X
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|y 201511041750
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|a 658.812 MAR
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| 100 |
1 |
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|a MARTIN, William B.
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| 245 |
0 |
0 |
|a Quality customer service for front line staff /
|c William B. Martin.
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| 260 |
# |
# |
|a London:
|b Kogan Page,
|c 1993.
|
| 300 |
# |
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|a 96 p;
|c 21cm.
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| 650 |
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|a Customer services
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| 996 |
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|a ikwas2000.out
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|a 3000043962
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|d BOK
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| 997 |
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| 998 |
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|a 0000003836
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|a 3000043962
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|c Main Non-Fiction
|e INTAN Kampus Wilayah Selatan
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| 999 |
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|a 3000044002
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|e INTAN Kampus Wilayah Selatan
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