APA (7th ed.) Citation

MARTIN, W. B. (1989). Quality service: The art of treating customers as guests (2nd ed.). Crisp Pub.

Chicago Style (17th ed.) Citation

MARTIN, William B. Quality Service: The Art of Treating Customers as Guests. 2nd ed. California: Crisp Pub, 1989.

MLA (8th ed.) Citation

MARTIN, William B. Quality Service: The Art of Treating Customers as Guests. 2nd ed. Crisp Pub, 1989.

Warning: These citations may not always be 100% accurate.