|
|
|
|
| LEADER |
00865cam a2200277 7i4500 |
| 001 |
0000056902 |
| 005 |
20151104090000.0 |
| 005 |
##20151104175000.0 |
| 002 |
##000003860 |
| 003 |
##MY-KlINT |
| 008 |
151104 00010 eng |
| 020 |
# |
# |
|a 0931961955
|
| 039 |
# |
9 |
|y 201511041750
|z VLOAD
|
| 090 |
0 |
0 |
|a 658.812 MAR
|
| 100 |
1 |
# |
|a MARTIN, William B.
|
| 245 |
0 |
0 |
|a Quality service :
|b the art of treating customers as guests /
|c William B. Martin.
|
| 250 |
# |
# |
|a 2nd ed..
|
| 260 |
# |
# |
|a California:
|b Crisp Pub,
|c 1989.
|
| 300 |
# |
# |
|a 77 p;
|c 25cm.
|
| 650 |
# |
0 |
|a Executive ability
|
| 996 |
|
|
|a ikwas2000.out
|
| 997 |
|
|
|a 3000043889
|b IKWS
|c MNF
|d BOK
|
| 997 |
|
|
|a 3000043921
|b IKWS
|c MNF
|d BOK
|
| 998 |
|
|
|a 0000003837
|
| 999 |
|
|
|a 3000043889
|b BOOK
|c Main Non-Fiction
|e INTAN Kampus Wilayah Selatan
|
| 999 |
|
|
|a 3000043921
|b BOOK
|c Main Non-Fiction
|e INTAN Kampus Wilayah Selatan
|