APA (7th ed.) Citation

SCOTT, D. (1991). Customer satisfaction: The other half of your job. Crisp Pub.

Chicago Style (17th ed.) Citation

SCOTT, Dru. Customer Satisfaction: The Other Half of Your Job. California: Crisp Pub, 1991.

MLA (8th ed.) Citation

SCOTT, Dru. Customer Satisfaction: The Other Half of Your Job. Crisp Pub, 1991.

Warning: These citations may not always be 100% accurate.