APA (7th ed.) Citation

Martin, D. M. (1994). Dealing with demanding customers: How to turn complaints into opportunities. Pitman Pub.

Chicago Style (17th ed.) Citation

Martin, David M. Dealing with Demanding Customers: How to Turn Complaints into Opportunities. London: Pitman Pub, 1994.

MLA (8th ed.) Citation

Martin, David M. Dealing with Demanding Customers: How to Turn Complaints into Opportunities. Pitman Pub, 1994.

Warning: These citations may not always be 100% accurate.