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|a 658.812 MAR
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1 |
# |
|a Martin, David M.
|
| 245 |
0 |
0 |
|a Dealing with demanding customers :
|b how to turn complaints into opportunities /
|c David M. Martin.
|
| 260 |
# |
# |
|a London:
|b Pitman Pub,
|c 1994.
|
| 300 |
# |
# |
|a 182 p;
|c 23cm.
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| 650 |
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|a Customer services
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| 996 |
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|a ikwas2000.out
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|a 3000043806
|b IKWS
|c MNF
|d BOK
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| 997 |
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|a 3000093074
|b IKWS
|c MNF
|d BOK
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|a 3000043806
|b BOOK
|c Main Non-Fiction
|e INTAN Kampus Wilayah Selatan
|