|
|
|
|
| LEADER |
00835cam a2200253 7i4500 |
| 001 |
0000056918 |
| 005 |
20151104090000.0 |
| 005 |
##20151104175000.0 |
| 002 |
##000003876 |
| 003 |
##MY-KlINT |
| 008 |
151104 00010 eng |
| 020 |
# |
# |
|a 1555424155
|
| 039 |
# |
9 |
|y 201511041750
|z VLOAD
|
| 090 |
0 |
0 |
|a 658.812 DES
|
| 100 |
1 |
# |
|a DESATNICK, Robert L.
|
| 245 |
0 |
0 |
|a Managing to keep the customer :
|b how to achieve and maintain superior customer service throughout the organization /
|c Robert L. Desatnick, Denis H. Detzal.
|
| 260 |
# |
# |
|a San Francisco:
|b Jossey-Bass,
|c 1993.
|
| 300 |
# |
# |
|a 289 p;
|c 24cm.
|
| 650 |
# |
0 |
|a Customer services
|
| 650 |
# |
0 |
|a Customer relations
|
| 996 |
|
|
|a ikwas2000.out
|
| 997 |
|
|
|a 3000043640
|b IKWS
|c MNF
|d BOK
|
| 998 |
|
|
|a 0000003853
|
| 999 |
|
|
|a 3000043640
|b BOOK
|c Main Non-Fiction
|e INTAN Kampus Wilayah Selatan
|