APA (7th ed.) Citation

TSCHOHL, J., & Franzmeier, S. (1996). Achieving excellence throught customer service (2nd ed.). Advantage Quest Pub.

Chicago Style (17th ed.) Citation

TSCHOHL, John, and Steve Franzmeier. Achieving Excellence Throught Customer Service. 2nd ed. Petaling Jaya: Advantage Quest Pub, 1996.

MLA (8th ed.) Citation

TSCHOHL, John, and Steve Franzmeier. Achieving Excellence Throught Customer Service. 2nd ed. Advantage Quest Pub, 1996.