APA (7th ed.) Citation

FREEMANTLE, D. (1993). Incredible customer service. McGraw-Hill Book.

Chicago Style (17th ed.) Citation

FREEMANTLE, David. Incredible Customer Service. London: McGraw-Hill Book, 1993.

MLA (8th ed.) Citation

FREEMANTLE, David. Incredible Customer Service. McGraw-Hill Book, 1993.