APA (7th ed.) Citation

Kelly, P. K. (1995). Satisfying internal customers first!: A practical guide to improving internal and external customer satisfaction. Kogan Page.

Chicago Style (17th ed.) Citation

Kelly, P. Keith. Satisfying Internal Customers First!: A Practical Guide to Improving Internal and External Customer Satisfaction. London: Kogan Page, 1995.

MLA (8th ed.) Citation

Kelly, P. Keith. Satisfying Internal Customers First!: A Practical Guide to Improving Internal and External Customer Satisfaction. Kogan Page, 1995.