APA (7th ed.) Citation

Gerson, R. F. (1992). Beyond customer service: Keeping customers for life. Crisp Pub.

Chicago Style (17th ed.) Citation

Gerson, Richard F. Beyond Customer Service: Keeping Customers for Life. California: Crisp Pub, 1992.

MLA (8th ed.) Citation

Gerson, Richard F. Beyond Customer Service: Keeping Customers for Life. Crisp Pub, 1992.

Warning: These citations may not always be 100% accurate.