APA (7th ed.) Citation

LITTLE, W. A. (1995). Shared expectations: Sustaining customer relationships. Productivity Press.

Chicago Style (17th ed.) Citation

LITTLE, Wayne A. Shared Expectations: Sustaining Customer Relationships. Portland: Productivity Press, 1995.

MLA (8th ed.) Citation

LITTLE, Wayne A. Shared Expectations: Sustaining Customer Relationships. Productivity Press, 1995.

Warning: These citations may not always be 100% accurate.