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|a LITTLE, Wayne A.
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| 245 |
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|a Shared expectations :
|b sustaining customer relationships /
|c Wayne A. Little.
|
| 260 |
# |
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|a Portland:
|b Productivity Press,
|c 1995.
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| 300 |
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|a 41 p;
|c 21cm.
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|a Customer relations
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|e INTAN Kampus Wilayah Selatan
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