APA (7th ed.) Citation

TSCHOHL, J. (1995). The customer is boss: A practical guide for getting what you paid for and more. Advantage Quest.

Chicago Style (17th ed.) Citation

TSCHOHL, John. The Customer Is Boss: A Practical Guide for Getting What You Paid for and More. Petaling Jaya: Advantage Quest, 1995.

MLA (8th ed.) Citation

TSCHOHL, John. The Customer Is Boss: A Practical Guide for Getting What You Paid for and More. Advantage Quest, 1995.