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|a TSCHOHL, John.
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|a The customer is boss :
|b a practical guide for getting what you paid for and more /
|c John Tschohl.
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| 260 |
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|a Petaling Jaya:
|b Advantage Quest,
|c 1995.
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| 300 |
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|a 219 p;
|c 22cm.
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|a Customer services
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|a ikwas2000.out
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|c Main Non-Fiction
|e INTAN Kampus Wilayah Selatan
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