APA (7th ed.) Citation

PEPPARD, J., & Rowland, P. (1997). The essence of business process re-engineering. Andi.

Chicago Style (17th ed.) Citation

PEPPARD, Joe, and Philip Rowland. The Essence of Business Process Re-engineering. Yogyakarta: Andi, 1997.

MLA (8th ed.) Citation

PEPPARD, Joe, and Philip Rowland. The Essence of Business Process Re-engineering. Andi, 1997.

Warning: These citations may not always be 100% accurate.