APA (7th ed.) Citation

HOPSON, B., & Scally, M. (1997). 12 langkah menuju sukses melalui pelayanan bermutu. Arcan.

Chicago Style (17th ed.) Citation

HOPSON, Barrie, and Mike Scally. 12 Langkah Menuju Sukses Melalui Pelayanan Bermutu. Jakarta: Arcan, 1997.

MLA (8th ed.) Citation

HOPSON, Barrie, and Mike Scally. 12 Langkah Menuju Sukses Melalui Pelayanan Bermutu. Arcan, 1997.

Warning: These citations may not always be 100% accurate.