APA (7th ed.) Citation

Oakland, J. S. (1993). Total quality management: The route improving performance (2nd ed.). Butterworth-Heinemann.

Chicago Style (17th ed.) Citation

Oakland, John S. Total Quality Management: The Route Improving Performance. 2nd ed. Oxfordn: Butterworth-Heinemann, 1993.

MLA (8th ed.) Citation

Oakland, John S. Total Quality Management: The Route Improving Performance. 2nd ed. Butterworth-Heinemann, 1993.